News applicants and reissues for social grants will receive the new SASSA card from April 2018. Reissues are those beneficiaries who have lost their cards, stolen or accidentally damaged. The new SASSA card will be issued at SASSA offices or identified service points or at the Post office to beneficiaries who access their grants using electronic or cash payment.
Beneficiaries using the old card must not panic. The card will continue working until 31 December 2018. SASSA will also communicate with them directly when it is time to change it.
SASSA has received information that there are fraudsters pretending to be SASSA officials. These fraudsters allegedly trick beneficiaries that they must change their cards and get the new cards from them.
SASSA would like to convey to beneficiaries not give them their secret information (i.e. pin-codes of their social grants payment cards) because the changing of cards from old to new will take place in offices. Fraudsters used their information to effect illegal deduction from their social grant.
SASSA will not request the personal information to the beneficiary over the phone. Official communication will be through proper channels which amongst others involve post letters and invite them to the nearest office.
For more information contact our hotline number: 0800 60 10 11 from 08:00 – 16:00 during week days Monday – Friday.